Returns
and Repairs

Within 30 Days of Purchase

If your phone becomes faulty within the first 30 days of purchase, we offer a no quibble refund service. Please return it fully boxed and including accessories such as the battery, headset, and charger to the customer services desk in our store. You will need to provide your receipt as proof of purchase.

If you purchased your phone online, please contact customer care on 065 688 2222, and we will log a return for you. 

Over 30 Days, but less than 90 Days

We offer a warranty of 90 days on our phones. To log a repair, contact Customer Care on 065 688 2222. 

When returning the phone for return or repair, please keep a record of the IMEI number of your phone. Please be aware that your warranty does not cover physical or moisture damage.

Repair if your Phone is More than 90 Days Old

If your phone is more than 90 days old or the repair is outside of warranty, we can still repair your phone. Please contact us on 065 688 2222, where we can arrange for you to send your phone. Please keep a record of the IMEI number of your phone. If there is a charge for repairing your phone, a member of the repair company will contact you with an estimate before mending the phone.

If you are happy with the repair quote, payment will be taken via credit/debit card. If you would like your phone returned, without being repaired, then there will be a €10 administration fee.

If you prefer, you can call into DigiTech Ennis directly. They are located at 32 Lower Market Street, Ennis, Co. Clare. 

How Much Does it Cost to Repair your Phone?

If your phone is covered under warranty, then the repair will be free. The warranty will not cover misuse, physical or moisture damage. If the repair is not covered by warranty, then a member of the repair team will contact you with a quote. If you decide not to go ahead with the repair, or if it is deemed ‘beyond economical repair’, there will be a €10 fee for returning your phone to you. 

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